FREQUENTLY ASKED QUESTIONS

RESCHEDULED DATES

Slam Dunk Festival 2021 will now take place on:

NORTH: SATURDAY 4TH SEPTEMBER 

SOUTH: SUNDAY 5TH SEPTEMBER

All previously booked tickets remain valid.

FESTIVAL BASICS

Slam Dunk Festival is a one day festival with no camping that happens in TWO locations (Leeds - Temple Newsam and Hatfield - Hatfield Park)

All artists play both days unless specifically stated

Weekend tickets can be purchased for the events, weekend tickets cover both days of the festival in the two different locations, customers will need to travel between the two festival sites (Leeds and Hatfield)

TICKETS

I booked tickets for May 2020 / September 2020 / May 2021 and I can no longer attend the new dates.  Can I get a refund?

Yes! Please contact your ticket provider for a refund.  If you booked directly via our website, your ticket provider is See Tickets and you can log into their customer service portal here.  From there you can request a refund on your tickets.  PLEASE NOTE See Tickets are working through all refunds as quickly as possible, but they do advise it could take up to 28 days for them to process.

I booked tickets for Slam Dunk North but now Slam Dunk South is more suitable for me, can I swap my tickets over?

Yes, absolutely.  Please contact your ticket provider and they will be able to facilitate this for you.

I need to update my delivery address / email address on my tickets?

If you need to update or check your booking details please go to See Tickets customer service portal here.  You will just need your booking confirmation number and your postcode / last 4 digits of the card you used on the original booking

Once you have logged in your can check + update your address details, email details, you can also check the status of your order and contact See Tickets directly if you have any queries 

I received e-tickets when I first booked my tickets last year, are these still valid even though they have the old dates on them?

Yes, any tickets that you have already received will still be valid unless you have been informed otherwise.  If you have any queries about the validity of your tickets, please contact your ticket provider. 

I need to contact See Tickets but I can't find my reference number, what can I do?

If you can't find your original booking confirmation email containing your booking reference please go to See Tickets customer service portal here, if you then scroll down to the bottom and input your email address where it says 'Forgotten your details' See Tickets will then send you an email reminder containing all of your booking info

I'm trying to book tickets but my payment isn't going through, can you help?

If you are trying to book tickets via our website and having issues please check the FAQs on See Tickets website by heading here

When I booked tickets I was under 18 so I booked an under 18's ticket, I'm now over 18, do I need to swap my ticket over?

If you have turned 18 since booking your tickets, you do not need to swap your tickets over to Over 18 tickets.  If you do not intend on buying alcohol from the bar then you can use the under 18's ticket for entry.  If you wish to purchased alcohol whilst at the festival,  simply bring your under 18 ticket with you on the day of the event with a VALID form of ID and you will be issued an Over 18's wristband 

Are VIP tickets sold out?

Yes, VIP tickets for both sites have been sold out for a while.  We keep them up on the ticket page as sometimes a couple become available due to customers requesting a refund.  If/when this happens the VIP tickets go back on sale on our ticket page.  If you have already purchased general admission tickets and wish to upgrade,  should any VIP tickets be available, purchase them and then get in touch with us on info@slamdunkmusic.com with your booking reference numbers and we can pass over to See Tickets for them to refund your original order

I have purchased a deposit, how do I pay off my balance?

The new deposit scheme is different from the payment plans that we have done before.  Payments are NOT automatically taken.  You can decide when to pay off your remaining balance (this just has to be done BEFORE 30th July)

To pay off your balance, head here to log into your See Tickets account (using your booking reference number)

Once logged in you should be able to see your deposit tickets listed, directly underneath this there should be a link that says ‘click here to buy balance tickets’

Once you’ve clicked that link, scroll down to the ‘payment plan’ section and select how many balances you wish to pay off.

 

 

Once you have added the balances to your basket, check out as normal, once the payment is complete your balance has been successfully paid off.

What is the Launch Party / After Party + how do I get tickets?

The launch + after-parties are for those of you who wish to start the party early and carry on partying until late!  They are club night style events with a variety of rooms covering everything from heavy metal to pop-punk anthems.

We are throwing a launch party for Slam Dunk Festival 2021 in Leeds on Friday 3rd September at Leeds Becketts for those of you wanting to start the party early! Tickets from here 

The Slam Dunk North after-party will take place at Leeds University Union on Saturday 4th September.  Tickets from here

The Slam Dunk South after-party will take place at the o2 Academy Islington on Sunday 5th September

 

A shuttle bus service will run from the festival to Angel Tube Station (across the road from the after-party venue) 

Shuttle bus tickets to the SOUTH after-party can be booked from here

Entry tickets for the SOUTH after-party can be booked from here

PLEASE NOTE: ALL LAUNCH PARTY AND AFTER-PARTY EVENTS ARE STRICTLY OVER 18'S ONLY

 

TRANSPORT

For all information about how to get to Slam Dunk Festival NORTH click here

For all information about how to get to Slam Dunk Festival SOUTH click here

ACCESS

All completed access requirements forms have been rolled over to the new dates, you do not need to resubmit your form - if you have changed days or ticket type, please let us know at info@slamdunkmusic.com and we will update your details

For our main Access information page head here

 

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