ACCESS FAQS
​An easy-read / large format version of the information below is available HERE.
You can join our Slam Dunk Festival Accessibility Facebook group HERE.
Booking and Ticket Types
What access will my PA/essential companion have?
Your PA/essential companion will have the same access as you throughout the event.
Example - you have booked an entry ticket and a VIP add-on - therefore, your PA/essential companion will be issued a VIP wristband so they can also access the VIP area.
How do I know what ticket to book for my needs?
If you are unsure on what ticket type to book please head to HERE - where you can read everything that we offer as a festival for ticket holders with access needs.
Should you need any further assistance please reach out to our Access Team directly by emailing access@slamdunkmusic.com
Why can’t I book a general admission ticket and then apply for platform access via the Access Requirements form?
The platform tickets are set up this way to ensure that they are fairly claimed. We avoid including the viewing platform spaces as part of the application process as they get booked up very quickly and we would rather our customers be able to take their time completing the Access Requirements Form so no information is missed or misunderstood.
This also helps us set expectations for our accessible customers – for example - if someone cannot attend the event without the use of the viewing platforms, we do not want them to pay for a ticket, only to then be told when their form is processed that we could not accommodate their request for them on the viewing platforms.
No platform tickets are showing as available on the ticket page - what does this mean?
If no platform tickets are showing as available on the ticket page, this means that they have sold out. In some circumstances, we may have tickets returned to us - should this happen these go straight back on to See Tickets / our website and these are at a first come first served basis. We do not offer a waiting list feature for these tickets.
I have booked tickets and had my Access Requirements Form confirmed, I now can’t attend due to a medical issue/flare-up - what can I do?
Refunds are available to all access customers if needed - an access customer in this instance is someone who has either booked a viewing platform ticket or completed the Access Requirements Form and had their requirements confirmed by the Access Team. Please contact the Access Team directly by emailing access@slamdunkmusic.com with your booking details and they can action a refund for you.
I have requested a pick-up/drop-off pass / parking pass on my Access Requirements Form - how do I receive this?
These will be sent to you by post. Please ensure that your delivery address is correct on your See Tickets account when booking your tickets as this will be the address that your pass is dispatched to.
Please do not share photos of these online as they contain information on how to access the Accessible Parking which could lead to unauthorised vehicles taking the spaces that have been allocated.